Privacy Policy

Data protection is a matter of trust and your trust is important to us. In order to feel secure when visiting our websites, we strictly observe the statutory regulations in processing your person-specific data and we would like to inform you about our data acquisition and data utilization. The following data-protection statement explains to you which data is collected from you on our websites, which parts of this data we process and use and in which way, and to whom you can turn with any concerns or requests.

The responsible party for processing information, CaliforniaNorth.eu respects the General Data Protection Regulation (GDPR) regarding the protection of privacy in the processing of personal information.

Purpose of acquiring and processing your personal data

The personal information - of the Customer, the newsletter subscriber and anyone submitting the contact form -  shared with us is only used for the following purposes: the execution of the agreement, the processing of the order, sending of newsletters, advertising and/or marketing purpose and transfer of information regarding contact form submissions.

Retention of your personal data

Any of your Personal Data provided to us is retained as long as needed for the purposes for which the personal data was collected unless its further retention is required to satisfy a longer retention period to meet our operational, legal, regulatory, tax or accounting requirements.

Access, change or delete your personal information

The Customer has a statutory right to access, correct and/or eventually delete all their personal information. Subject to proof of identity (copy of identity card), the Customer may receive a free paper record of all their personal information by sending a written, dated and signed request to CaliforniaNorth.eu, info@californianorth.eu . If necessary, the Customer can also request the correction of information that is inaccurate, incomplete or irrelevant.

Direct marketing

In the case when information is used for direct marketing purposes: the Customer may preclude the use of their information for direct marketing purposes at no cost. To do so, the Customer can always contact us in the aforementioned manner at CaliforniaNorth.eu, info@californianorth.eu . We treat the Customer’s information as confidential and shall not communicate, rent or sell it to third parties.

Tawk

Our website uses messaging software Tawk. This software provides a direct messaging function used by our visitors and our customers to ask questions about our products. This software also enables monitoring and insights about the pages visited on our website. More information can be found on Tawk Privacy Policy. Data retention period: 1 year.

Security of your personal data

We take your privacy very seriously. We are committed to ensuring that your personal data is stored securely. We use encryption, firewalls and password protection systems to protect your personal data. All our employees and data processors are obliged to respect the confidentiality of your personal data according with the purpose and the terms of the article “Purpose of acquiring and processing your personal data” of the present Privacy Policy.

The Customer is responsible for maintaining the confidentiality of their login information and the use of their password. The Customer’s password is stored in encrypted form and thus CaliforniaNorth.eu has no access to the Customer’s password.

Payments

All payments on CaliforniaNorth.eu are processed and secured by Worldline and Paypal. CaliforniaNorth.eu does not record your payment card information in the personal databases of CaliforniaNorth.eu.

Shipping of orders

Shipping of orders is handled by our partners: United Parcel Service, bpost, DPD and PostNL. Our shipping partners respect the General Data Protection Regulation (GDPR) regarding the protection of privacy in the processing of personal information.

Statistics

CaliforniaNorth.eu saves online (anonymous) visitor statistics in order to determine which webpages are accessed on the internet website and to what extent.

If the Customer has any questions about this privacy statement, please contact us at info@californianorth.eu.